The Box – Misunderstood

BoxStrategy why? To begin, somewhere, someone came up with the phrase “Think outside the box” Wow doesn’t that sound cool and enlightened!  

A fair part of what I do involves a level of BPR, where I am brought in as “New Eyes” expected to deliver that out of the box thinking! Truth be told, I must understand the Box before I can think outside otherwise it is just disjointed garbage. 

Today many speak of values and principles. In marketing there are principles and truths that are pervasive. Basing your marketing on process is important. More important is a broad understanding of the foundations that underpin your activities. 

More often I find a lack of understanding within companies of why? Why do we do this? Why not change? The “Out of the box” crowd can hold innovation above understanding which is often a disaster. Understanding the box from which the team or company comes, what they believe, Where they have been is critical. 

There is a phrase about learning that I have found true. “Any generation that knows not of history will only be able to operate in their own moment”  

Know your “Box” and your perspective, ensure all around you can understand the greater contexts of ideas, activity and indicatives’!  I am  also a fan of the Stargate movie and  in the first movie the scientist discover the gate, Understand how to power it, Understand the basic operation but miss one point that we all know.

 You can’t get there from here if you don’t know where “Here” is!

Segmentation in Mobile SaaS

Sometime ago I wrote extensively on SaaS segmentation after a back-country trip with my wife. Hiking the back country is a great time to think for me. The open spaces just enhance the flow of ideas! 

Then I was musing about segmentation of SaaS evolving from one size fits all to the silver gold bronze and finally an evolution to feature sets for segments not fee levels. Segmentation is becoming more important today as the market is again shifting and this time expecting domain expertise as well as software service.  Let’s dig deeper.

Recently in conversations mostly around what does the second generation of mobile apps look like I have learned that CIOs and CMOs are seeking not only the best online tools set for a given function but the best functional understanding from a vendor in that area of their business.

For example if you provide a logistics tool you best know logistics, be the expert.  Customers are asking for deep domain knowledge to help problem solve.  Now you are not only a provider of software solutions you are a provider of Perspective!

Perspective for your customer and from their perspective not yours? Confusing concept I agree. This requires the open display of skills beyond technology. The potential for eroding your validity in the function is great and so is your opportunity to become so intrinsic to your customers business that you will enjoy a long and mutually prosperous relationship.

Now for the Mobile piece. Mobile is an action based medium, since it is a phone at core you take and make calls. For most of us over the age of 19 we don’t chat for hours on our phones we discuss and plan. Mobile data is the same way. Users don’t want to surf and much as they want relative data and to take action. What movies are playing? Where is there a Southwestern restaurant? What are the prices of this item in other places. How am I doing and help me do it!

Break it down by function, watch behaviors and build on those! It is about their needs not your solution!